Amazon, Automation Technologies

Human Resources & Administrative Coordinator Automation Technologies (09/2018 to 06/2021) Shipping and Delivery Support Associate Amazon India (08/2021 to 07/2023) Executive Relations Specialist Amazon - Bangalore (Virtual), India (07/2023 to 11/2024)

• Handled end-to-end recruitment: job postings, applicant tracking, interviews, and candidate communication. • Facilitated onboarding: prepared documents, led orientations, and ensured HR policy compliance. • Maintained accurate and up-to-date employee records, managed confidential HR files, and supported document control and filing systems. • Responded to employee inquiries, supported conflict resolution initiatives, and contributed to maintaining a positive and productive work environment. • • Supported administrative functions including calendar management, correspondence handling, and coordination of internal communications. Assisted with payroll preparation, processed invoices, and helped maintain accounting records in collaboration with the finance team. • Identified and resolved Delivery Partner concerns by troubleshooting issues and recommending process improvements to enhance delivery operations. • Delivered timely issue resolution through in-depth research and use of internal tools, coupled with effective communication with cross-functional stakeholders. • Applied strong time management and organizational skills to meet strict deadlines and maintain operational efficiency • Managed escalated issues involving CEO, Vice-President (VP), and senior stakeholders, resolving critical supply chain and logistics challenges on a global scale. • Collaborated with cross-functional teams, key stakeholders, and leadership to identify and address systemic operational issues, ensuring timely resolution. • Conducted research and developed Voice of Customer (VoC) proposals to improve overall customer experience and service quality. • Served as an advocate for Customer Service Agents by managing and redirecting inappropriate work requests from other departments to maintain operational efficiency.