Personal relation manager PRM.

Personal Relation Manager PRM. Monie Point (Present). UNICEF RUWASA Project – Facilitator (2023–2024). IEV Project – Local Government Coordinator (2024 – Present)

On Monie point. Built and maintained strong client relationships to drive customer satisfaction and retention. Assisted clients with onboarding, account management, and digital financial services. Monitored customer transactions to ensure compliance with banking regulations. Resolved client inquiries and complaints promptly, ensuring smooth service delivery. Promoted financial products to meet client needs and achieve business targets. On Ruwasa Project Coordinated field activities within the Local Government Area to ensure smooth project implementation. Supervised enumerators and field officers during data collection and reporting. Liaised with community stakeholders, government agencies, and project partners. Monitored progress against project targets and ensured timely delivery of activities. Submitted periodic reports on achievements, challenges, and recommendations. On IEV Coordinated field activities within the Local Government Area to ensure smooth project implementation. Supervised enumerators and field officers during data collection and reporting. Liaised with community stakeholders, government agencies, and project partners. Monitored progress against project targets and ensured timely delivery of activities. Submitted periodic reports on achievements, challenges, and recommendations.

Moni point. Successfully onboarded and managed over high-value clients, increasing customer retention and satisfaction. Improved client resolution rate by [X%], reducing complaints and enhancing trust. Consistently met or exceeded monthly performance and sales targets. Strengthened financial literacy for clients through personalized guidance. Trained community members on Water, Sanitation and Hygiene (WASH) practices, leading to measurable improvements in hygiene adoption. Supported the establishment of community-led sanitation committees, ensuring project sustainability. Contributed to increased access to safe drinking water and improved sanitation in rural communities. Recognized by supervisors for effective facilitation and strong community engagement. Coordinated project activities across [X] wards/communities, ensuring timely execution and reporting. Enhanced data collection quality by supervising and mentoring enumerators, reducing errors significantly. Built strong collaboration with local government officials and community leaders, improving project acceptance. Delivered periodic reports that influenced decision-making and resource allocation.